Refund & Returns Policy

We want you to buy with confidence. This policy explains how returns, replacements, and refunds work for orders placed with Car Key Source. It forms part of our Terms of Service.

Programming guarantee

Match the FCC ID, part number, or cross-reference before you order — and if you are not certain, email the trade desk and we will confirm the part with you first. If a key or remote you bought for the vehicle we listed it against still won’t program, tell us within 30 days of delivery and we will refund it and pay the return freight. Two conditions apply, and only two: the vehicle matches the listing (year, make, model and the FCC ID or part number on the listing), and the part comes back in resaleable condition — not programmed to a vehicle, in its original packaging. A blade you cut only to turn the ignition for the programming attempt does not void the guarantee. Tell us the vehicle, the tool you used and the error you saw, and we will issue the RMA and the return label. No restocking fee on a guarantee return.

1. Standard 30-day returns

You may return most items within 30 days of delivery for a refund or exchange, provided they are unused, unprogrammed, uncut (except as described in section 4 below), and in their original packaging and resalable condition. Start every return with an RMA (see below) so we can route and credit it quickly.

A 20% restocking fee is deducted from the refund on standard returns of unused items. It never applies to defective, dead-on-arrival or mis-shipped items, or to returns under the programming guarantee.

2. How to start a return (RMA)

• Email the trade desk at info@carkeysource.com with your order number, the SKU(s), and the reason for the return.
• We’ll issue an RMA number and return instructions. Please don’t ship anything back before you have an RMA — unauthorized returns can be delayed or refused.
• Pack items securely in their original packaging and include the RMA number.

3. Defective or dead-on-arrival items

If an item is defective or arrives dead-on-arrival, we’ll replace it at no cost to you, including return shipping. Report suspected defects promptly so we can make it right.

4. Non-returnable items

For safety, security, and warranty reasons, the following are non-returnable unless faulty:

• Exception — the programming guarantee. A key or remote that won’t program on the vehicle we listed it against is refunded under the guarantee above, and a blade cut only to turn the ignition for the programming attempt does not void it. Send us the vehicle, the tool you used and the error message; we issue the RMA and the return label.
• Keys or remotes that have been programmed to a vehicle.
• Keys or blanks that have been cut.
• Special-order or custom items.
• Items returned without original packaging, or not in resalable condition.

5. Refunds

Once we receive and inspect your return, we’ll notify you and issue any approved refund to your original payment method. Refunds typically post within a few business days of approval, though the time to appear on your statement depends on your bank or card issuer. Exchanges ship once the return is approved.

6. Return shipping costs

We cover return shipping for defective, dead-on-arrival, or mis-shipped items, and for every return made under the programming guarantee — we send the label. For standard returns (for example, change-of-mind or ordering error), you are responsible for return shipping. We recommend a tracked method — we can’t credit a return we don’t receive.

7. Damaged or lost in transit

Inspect your shipment on arrival. If a package arrives damaged or an item is missing, contact us within a reasonable time with photos where possible so we can file a claim and send a replacement or refund.

8. Questions

Anything about a return or a fitment problem? Email info@carkeysource.com — the trade desk will sort it out fast. See also our Shipping page and Terms of Service.