Refund & Returns Policy

We want you to buy with confidence. This policy explains how returns, replacements, and refunds work for orders placed with Car Key Source. It forms part of our Terms of Service.

Fitment support

Match the FCC ID, part number, or cross-reference before you order — and if you are not certain, email the trade desk and we will confirm the part with you first. If a correctly matched key still won't program, a blank won't cut, or a part isn't right, reply and we will work it out with you case by case. No restocking games.

1. Standard 30-day returns

You may return most items within 30 days of delivery for a refund or exchange, provided they are unused, unprogrammed, uncut (except as described in section 4 below), and in their original packaging and resalable condition. Start every return with an RMA (see below) so we can route and credit it quickly.

2. How to start a return (RMA)

Email the trade desk at info@carkeysource.com with your order number, the SKU(s), and the reason for the return.
We'll issue an RMA number and return instructions. Please don't ship anything back before you have an RMA — unauthorized returns can be delayed or refused.
Pack items securely in their original packaging and include the RMA number.

3. Defective or dead-on-arrival items

If an item is defective or arrives dead-on-arrival, we'll replace it at no cost to you, including return shipping. Report suspected defects promptly so we can make it right.

4. Non-returnable items

For safety, security, and warranty reasons, the following are non-returnable unless faulty:

Exception — a correctly matched key that won't program. Attempting to program a key you matched by FCC ID, part number or cross-reference does not by itself void your return. Send us the vehicle, the tool you used and the error message, and the trade desk will review it with you and agree a resolution.
Keys or remotes that have been programmed to a vehicle.
Keys or blanks that have been cut.
Special-order or custom items.
Items returned without original packaging, or not in resalable condition.

5. Refunds

Once we receive and inspect your return, we'll notify you and issue any approved refund to your original payment method. Refunds typically post within a few business days of approval, though the time to appear on your statement depends on your bank or card issuer. Exchanges ship once the return is approved.

6. Return shipping costs

We cover return shipping for defective, dead-on-arrival, or mis-shipped items. For standard returns (for example, change-of-mind or ordering error), you are responsible for return shipping. We recommend a tracked method — we can't credit a return we don't receive.

7. Damaged or lost in transit

Inspect your shipment on arrival. If a package arrives damaged or an item is missing, contact us within a reasonable time with photos where possible so we can file a claim and send a replacement or refund.

8. Questions

Anything about a return or a fitment problem? Email info@carkeysource.com — the trade desk will sort it out fast. See also our Shipping page and Terms of Service.